Hero Cosmetics customers can contact us for order questions, product questions, shipping updates, returns, and store support. This page is a simplified contact page based on the reference site's customer support entry.
Customer Support
Email support@herooocosmeticcs.shop. Please include your order number when asking about an order, return, refund, shipment, or payment. We aim to respond within 1-2 business days. Sending complete details helps support review the request without unnecessary back-and-forth.
Mailing Address
Hero Cosmetics, LLC
145 W 58th st New York New York US 10019
Business Hours
Monday-Friday, 9:00 AM-5:00 PM ET. Messages received outside business hours, on weekends, or on holidays are reviewed on the next business day. This mailing address is provided for company correspondence and is not automatically the correct address for product returns. For returns, contact support first so the team can provide the correct instructions. If your message relates to a damaged, wrong, or missing item, include photos and packaging details so the team can review the issue quickly.
Last Updated: June 16, 2026